Returns and Exchanges

Hello! Welcome to by Jena Vinzetta Johnson. We understand purchasing a hat online can be daunting as you cannot try it on first. We offer exchanges to help you find that perfect hat! We must be notified of exchage within 7 days of purchase. There must be no sign of makeup or wear in the hat. Call or email for an exchange authorization number. The exchange authorization number must be written on the outside of the shipping box. Exchanges must be received within two weeks of the original purchase date. Text 901-618-5540 for any concerns or questions. We want you to be happy and are eager to help!